We're Here For You
Whether you have a question about your order, need help choosing the perfect piece, or simply want to say hello — we'd love to hear from you.
Send Us a Message
We typically respond within 24 hours.
Email Us
hello@silvoyaa.com
We reply within 24 hours
+91 98XXX XXXXX
Quick responses on chat
Business Hours
Mon – Sat, 10AM – 6PM IST
Closed on Sundays & holidays
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Keep Your Pieces Shining
Fine jewellery is meant to be worn every day — but a little love goes a long way. Here's how to keep your Silvoyaa pieces looking their absolute best.
Avoid Water & Chemicals
Remove your jewellery before swimming, showering, or applying perfume, lotion, and hairspray. Chemicals can tarnish the finish over time.
Store Separately
Keep each piece in its own soft pouch or the Silvoyaa box it came in. This prevents scratches from pieces rubbing against each other.
Polish Gently
Use the microfibre cloth included with your order to gently buff your pieces. This restores shine and removes fingerprints beautifully.
Last On, First Off
Make your jewellery the last thing you put on and the first thing you take off. This simple habit dramatically extends the life of every piece.
Gold Vermeil Care
Gold vermeil is 18k gold layered over sterling silver. Treat it with extra care — avoid abrasive cleaners. A soft dry cloth is all you need.
Tarnish Is Natural
Sterling silver naturally develops a patina over time. This is completely normal and can be easily reversed with a silver polishing cloth.
Find Your Perfect Fit
Not sure about your size? Use our guide below. If you're between sizes, we recommend sizing up for comfort.
| IN Size | US Size | Diameter (mm) | Circumference (mm) |
|---|---|---|---|
| 6 | 4 | 14.9 | 46.8 |
| 8 | 5 | 15.7 | 49.3 |
| 10 | 5 1/2 | 16.5 | 51.8 |
| 12 | 6 | 16.9 | 53.1 |
| 18 | 8 1/2 | 18.5 | 58.2 |
| 20 | 9 | 18.9 | 59.5 |
| 22 | 10 | 19.8 | 62.1 |
| Size | Wrist (cm) | Bracelet Length (cm) |
|---|---|---|
| XS | 13 – 14 | 15.5 |
| S | 14 – 15 | 16.5 |
| M | 15 – 16.5 | 17.5 |
| L | 16.5 – 18 | 19 |
| XL | 18 – 19.5 | 20.5 |
| Style | Length | cm | Sits At |
|---|---|---|---|
| Choker | 14" | 35.5 | Base of neck |
| Princess | 16" – 18" | 40.5 – 45.5 | Collarbone |
| Matinee | 20" – 22" | 50.8 – 55.9 | Above bust |
| Opera | 28" – 34" | 71 – 86 | Below bust |
Our Promise to You
We stand behind every piece we create. If something isn't right, we'll make it right — because your trust is the most precious thing we hold.
Easy Returns
Changed your mind? No problem. We accept returns within 7 days of delivery — no questions asked. Items must be unworn, in original packaging with tags attached.
Exchanges
Wrong size or want a different style? We offer hassle-free exchanges within 7 days. Simply reach out to us and we'll arrange a swap.
Refund Process
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method. We'll keep you updated every step of the way.
Repairs & Resizing
Need a clasp fixed or a ring resized? We offer complimentary repairs for the first 6 months after purchase. After that, we offer repairs at a nominal cost.
Quality Guarantee
Every Silvoyaa piece is crafted from genuine 925 sterling silver or 18k gold vermeil. If you ever receive a piece that doesn't meet our standards, we'll replace it immediately.
How to Reach Us
For any returns, exchanges, or repairs, simply email us at hello@silvoyaa.com or reach out via WhatsApp. Include your order number and a photo if applicable.
Delivery Information
Every order is carefully packed and shipped with love from Mumbai.
Standard Shipping
5–7 business days
Express Shipping
2–3 business days
International
7–14 business days
Signature Luxe Packaging
Every order arrives in our premium box, satin pouch, and microfibre polishing cloth. Always gift-ready — no wrapping needed.
Common Questions
Everything you need to know about shopping with Silvoyaa. Can't find what you're looking for? Feel free to reach out to us.
All Silvoyaa pieces are crafted from 925 sterling silver or 18k gold vermeil (a thick layer of real gold over sterling silver). We never use brass, copper, or cheap alloys. Every piece is nickel-free, lead-free, and hypoallergenic — safe for sensitive skin.
Yes! We offer free standard shipping on all orders across India. Express shipping options are available at checkout for a small additional fee. International shipping is available to select countries.
Standard delivery takes 5–7 business days. Express delivery takes 2–3 business days. Once your order ships, you'll receive a tracking number via email and SMS to follow your piece every step of the way.
Sterling silver naturally develops a light patina over time — this is completely normal and even cherished by many. It can be easily reversed with the polishing cloth included in your order. Gold vermeil pieces maintain their lustre beautifully with minimal care.
Absolutely — that's exactly what we design them for! Our pieces are crafted to withstand everyday wear. Just follow our simple care tips: remove before swimming or showering, apply perfume before putting on jewellery, and store in the pouch when not wearing.
Every Silvoyaa order arrives in our signature luxe packaging — a premium box, satin pouch, and polishing cloth. It's already gift-ready! For a personalised touch, you can add a handwritten note at checkout.
We offer hassle-free returns within 7 days of delivery. Items must be unworn, in their original packaging with all tags attached. Simply email us at hello@silvoyaa.com with your order number and we'll guide you through the process.