Refund Policy
Last updated: July 28, 2026
Our Promise
We want you to absolutely love every Silvoyaa piece. If something isn't right, we'll make it right — that's our promise to you.
Return Window
We accept returns within 7 days of delivery. To be eligible for a return, items must be:
- Unworn, unused, and in the same condition as received
- In their original Silvoyaa packaging with all tags attached
- Accompanied by the original invoice or order confirmation
Items that show signs of wear, damage, or tampering will not be accepted for return.
Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Customised or personalised jewellery (engraved, made-to-order)
- Earrings — for hygiene and safety reasons
- Items purchased during flash sales or clearance events (marked as "Final Sale")
- Gift cards and digital vouchers
How to Initiate a Return
Starting a return is simple:
Email Us
Send an email to hello@silvoyaa.com with your order number, the item(s) you'd like to return, and the reason.
Receive Instructions
Our team will respond within 24 hours with return shipping instructions and a return authorisation number.
Ship It Back
Pack the item securely in its original packaging and ship it using the provided instructions. We recommend using a trackable shipping method.
Get Your Refund
Once we receive and inspect the return, your refund will be processed within 5–7 business days to your original payment method.
Refund Processing
Once your return is received and inspected, we will notify you via email. If approved:
- Refunds are credited to the original payment method within 5–7 business days
- Bank processing times may vary; please allow up to 10 business days for the amount to reflect in your account
- Shipping charges (if any) are non-refundable unless the return is due to a defect or error on our part
Exchanges
Need a different size or style? We're happy to help. To request an exchange:
- Email us within 7 days of delivery at hello@silvoyaa.com
- Exchanges are subject to product availability
- If the requested item is out of stock, we'll issue a full refund instead
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, we sincerely apologise. Please contact us within 48 hours of delivery with:
- Your order number
- Clear photos of the damage or defect
- A brief description of the issue
We will arrange a free return pickup and send a replacement or full refund at no additional cost to you.
Need Help?
Our team is here to assist you with any return or refund queries:
Email: hello@silvoyaa.com
Response Time: Within 24 hours
Instagram: @silvoyaa.official