Privacy Policy

Our Commitment to Privacy

At Silvoyaa, we understand that trust is precious — much like our jewellery. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit silvoyaa.com or make a purchase.

By using our Site, you consent to the data practices described in this policy. We are committed to protecting your privacy and will never sell your personal data to third parties.

Information We Collect

We collect information that you voluntarily provide when you:

• Create an account or place an order (name, email, phone, shipping address)
• Subscribe to our newsletter or waitlist
• Contact us through our website or social media
• Participate in surveys, promotions, or contests

We also automatically collect certain technical data when you browse our Site, including your IP address, browser type, device information, pages visited, and referring URLs. This is collected via cookies and similar technologies.

How We Use Your Information

Your personal information is used to:

• Process and fulfil your orders, including shipping and payment
• Send order confirmations, shipping updates, and tracking details
• Communicate about promotions, new collections, and special offers (with your consent)
• Improve our website, products, and overall customer experience
• Detect and prevent fraudulent transactions
• Comply with legal obligations

Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties who assist us in operating our business:

• Payment processors (Razorpay/Shopify Payments) — to securely process transactions
• Shipping partners (Shiprocket, Delhivery, BlueDart) — to deliver your orders
• Email service providers — to send transactional and marketing emails
• Analytics tools (Google Analytics) — to understand website traffic and improve performance

All third parties are contractually obligated to protect your data and use it only for the purposes specified.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences, analyse site traffic, and deliver personalised content.

You can control cookie settings through your browser. However, disabling cookies may affect certain features of the Site.

Types of cookies we use:

• Essential cookies — Required for Site functionality (cart, checkout)
• Analytics cookies — Help us understand how visitors interact with our Site
• Marketing cookies — Used to deliver relevant advertisements

Data Security

We implement industry-standard security measures including SSL encryption, secure payment gateways, and regular security audits to protect your personal information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hello@silvoyaa.com.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: